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Privacy Policy

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data which includes your image and first name, last name, username or similar identifier, title, date of birth and gender. This may also include other audio-visual content which you appear in as you contribute to or interact with an Event.

  • Contact Data which includes your home address, email address and telephone numbers.

  • Transaction Data which includes details about payments you have made and other details of products and services you have accessed or used through the BetterCast Event Platform. We do not store card details on our server. Credit and debit card payments are processed by Stripe on their secure payments server and all card details and fully encrypted and stored by them.

  • Technical Data which includes your internet protocol (IP) address, your login data, browser type and version, hardware information, time zone setting and location, browser plug-in types and versions, operating system and website, and other technology on the devices you use to access the BetterCast Event Platform.

  • Profile Data which includes your username and encrypted password, purchases or orders made by you,  preferences, feedback and survey responses.

  • Usage Data which includes information about how you use our Platform, products and services.

  • Marketing and Communications Data which includes your preferences in receiving marketing from us and our third party Platform Partners and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of an agreement we have with you, and you fail to provide that data when requested, we may not be able to perform the agreement we have or are trying to enter into with you (for example, to provide you with access to the BetterCast Event Platform and particular services)

2. The data we collect about you

Purpose of this privacy policy

This privacy policy aims to give you information on how BetterCast collects and processes your data through your use of the BetterCast Platform (and all related websites, applications, and online services and tools where this policy is referenced, regardless of how you access or use them, including mobile devices) and including any data you may provide through the BetterCast Platform.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting, or processing, personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.


BetterCast is the controller in respect to certain uses of your personal data (collectively referred to as BetterCast, “we”, “us” or “our” in this privacy policy).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below. 

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

  • Full name of legal entity: BetterCast pty ltd.

  • Email address:

  • Address: 112 Moray Street, South Melbourne VIC 3205 

  • Phone: 0424 730 150

You have the right to make a complaint at any time to your local commissioners Office,  for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach this service so please contact us in the first instance.

Changes to our privacy policy and your duty to inform us of changes to your personal data

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Your access to and use of third party websites or services accessible through the BetterCast Platform

The BetterCast Platform includes links to third-party websites and applications as well as to partner providers of multiple different types of services associated with a particular Event.

Third-party websites and applications.

Clicking on links to third-party websites, content, or applications may allow those third parties to collect or share data about you. We do not control those third-party websites or content and are not responsible for their privacy statements or the way in which they collect or use your data.

Where you access or use third-party services provided by an event organiser, advertiser, sponsor, or any other party who attends an event, we encourage you to request details of and read the privacy policy of that party. We do not control those third parties and are not responsible for their privacy statements or the way in which they collect or use your data.

We will never share your data with any third-party service provider whether online or offline without your express permission.

Please Note:

We are a platform provider. The BetterCast Platform is made available to you to attend like any other offline event. We do not engage in any correspondence, or relationship, between you as a user of the BetterCast Event Platform or attendee at any event and any services you make use of that are made available to you as part of your access to our platform or an event (except where they are provided directly by BetterCast to you). In particular, we do not participate in any part of any service or any contract for services that may be provided to you by any other party at any event or by any event organiser or otherwise available to you as a user. You accept all responsibility with respect to ensuring that any specific services which you make use of are suitable for you.

1. Important information and who we are

BetterCast respects your privacy and is committed to protecting your data. This privacy policy tells you about how we look after your data when you access and use the BetterCast Event Platform and tells you about your privacy rights and how the law protects you.


BetterCast respects your privacy and is committed to protecting your data. This privacy policy tells you about how we look after your data when you access and use the BetterCast Event Platform and tells you about your privacy rights and how the law protects you.

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We use different methods to collect data from and about you including through:

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